REVERSE LOGISTICS
Reverse logistics to manage returns efficiently
We manage returns, incidents and merchandise returns with agile, traceable processes designed to recover value for your business.
KEY POINTS
- End-to-end returns management — We handle the receipt, sorting, inspection and processing of returned products.
- Recovery and refurbishment — We analyse each product to determine whether it can be returned to stock, refurbished or follow any other procedure defined by the client.
- Full traceability — We control every return from reception to final resolution, keeping visibility over the whole process.
- Integration with logistics operations — Reverse logistics is part of the same supply chain, reducing time, cost and operational complexity.
HOW WE WORK
How we work
Every return is an opportunity to learn. We document each incident so you can improve the chain.
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Returns reception
We receive the goods and record all the information associated with the return.
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Inspection and sorting
We assess the condition of the product and apply the criteria defined for each operation.
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Merchandise processing
We carry out refurbishment, relabelling, reintegration into stock or any other action required for each case.
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Resolution and follow-up
We update the information in the system and keep control over the status of every return.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
It includes reception, inspection, sorting, refurbishment and returns management tailored to each client's needs.
Yes. We manage returns for both ecommerce and B2B operations.
Yes. Whenever the product meets the criteria defined by the client, it can be reintegrated into the logistics operation.
Yes. We can perform different operations to prepare the product again before reintegration or redistribution.
Every operation is recorded to maintain traceability and visibility over each return.
Yes. Our team closely follows up on every project and any associated incidents.
Each operation is assessed individually based on return volumes, the processes required and the resources involved.
Want to reduce the cost of your returns?
We audit your reverse logistics and give you a plan within 48h.